Terms and Conditions

Use of this site constitutes acceptance of these terms and conditions.

Rasage Poulin reserves the right to refuse any transaction/sale and to issue a full refund of funds collected within 7 days of receipt.

All prices quoted on this site are quoted in Canadian dollars. GST is collected on all Canadian sales. Prices posted here are posted in good faith, but are subject to change without notice. 

 

 

Shipping policy
Your order will be shipped via Canada Post Expedited Parcel unless you choose Canada Post Xpresspost during the checkout process. You should receive an automated email from Canada Post with your tracking information.

Since the daily operation of Canada Post and its international partners is beyond the control of Rasage Poulin, any damage or loss during shipping is the responsibility of Canada Post and Rasage Poulin will not assume any responsibility beyond making every effort to package your shipment in a manner which should prevent damage. Please ensure the address you supply for shipping is accurate.

If your order contains products which could freeze and burst in Winter temperatures or be otherwise damaged in any way by extreme temperatures, you are ordering them at your own risk. Rasage Poulin will not accept any responsibility for any damage or loss due to force of nature.

Rasage Poulin assumes no responsibility for payment of duties or taxes or associated handling fees or surcharges when shipping international orders. If an order is returned to Rasage Poulin due to your refusal to pay such fees, you will be charged a restocking fee of $15.00 or 15% of the full retail value of the order and any shipping costs billed to Rasage Poulin for the return of the order.

All orders ship within 4 business days of receipt (Canada Post holidays and scheduled Rasage Poulin closures excluded). If there is any delay you will be notified by email. FOB is Thorncliffe RPO.

USA and international Customers

Rasage Poulin no longer ships to the United States of America or other international destinations.

 

 

Disclaimer
The information contained in this archive is provided 'as is' without warranty of any kind. The entire risk as to the results and the performance of the information is assumed by the user, and in no event shall Rasage Poulin be liable for any consequential, incidental, or direct damages suffered in the course of using the information in this archive. Use of the information contained in this archive are governed by their respective license agreements and may contain restrictions on use.

 

Return Policy
You may return some unused items purchased at Rasage Poulin within 15 days of the original delivery. Rasage Poulin will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping costs and may be charged a restocking fee of $15.00 or 15% of the full retail value of the returned item(s). No returned merchandise will be accepted without prior authorization. Refunds will be issued within 7 days of receiving the returned item(s). Rasage Poulin reserves the right to refuse any return  or return request.

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SPECIAL NOTICE regarding Thiers Issard straight razors

The Thiers Issard straight razors sold by Rasage Poulin ARE NOT made of stainless steel. If they are not properly maintained they WILL rust. This is NOT a defect in manufacturing and does not qualify for a return or refund of any sort. It is your responsibility to properly maintain your Thiers Issard straight razor to prevent rust. 

-added April 30 2011

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Rasage Poulin cannot provide a guarantee of satisfaction with the products sold on the site. All sale-priced items are final sale.

Ship authorized returns to the following address:

Rasage Poulin
Suite # 241,
300, 8120 Beddington Blvd NW
Calgary AB
T3K 2A8
Canada

For questions regarding the return policy please contact us by email or call 403-295-8448 Tuesday to Friday, between the hours of 1000 - 1500 Mountain Time, Canada.

This page and the policies outlined on it came into force on May 29 2010. Any purchases made on or after this date are affected by the aforementioned policies. Use of this site constitutes your acceptance of the policies outlined above.